Terms and conditions

1. Nice and Clean London Ltd has a public and employer's liability insurance. There is £250.00 excess on any claim.
2. The customer accepts and understands that poor service, breakage/damage or theft must be reported straight after completion of the job. Failure to do so will entitle customer to nothing.
   Only exception is our End of Tenancy service which is guaranteed 48 hours after the cleaning is been done.
3. Nice and Clean London advises that the customer or a customer's representative must be present at the time of completion of the job so an inspection can be carried out and any corrections made on site on the same day. Nice and Clean London cannot accept responsibility for failing inventory check after the cleaning job has been carried out.
4. In case of damage Nice and Clean London will repair the item at its cost. If the item cannot be repaired Nice and Clean Lodnon will rectify the problem by crediting the customer with the item's present actual cash value toward a like replacement from a Nice and Clean London's source upon payment of cleaning services rendered.
5. All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewellery, items of sentimental value (the customer will be credited with the items present cash value), art and antiques.
6. Parking must be arranged and is the responsibility of the customer.
7. Payments must be made by cash or cheque at completion of the job, or by bank transfer in advance.
8. Nice and Clean London cannot accept responsibility for: shrinkage to carpets that are poorly fitted; damage to upholstery where Clear Cleaning Instructions are not visible; key replacement/locksmith fees if keys are lost by our operatives; cleaning job not complete due to the lack of hot water or power; third party entering or present at the customer's premises during the cleaning process; wear or discoloring of fabric becoming more visible once dirt has been removed; failing to remove old/permanent stains that cannot be removed using standard carpet cleaning methods; existing damage or spillage that cannot be cleaned/removed completely standard carpet cleaning equipment; accidental damages worth £250.00 or less; any accidental damages caused by our cleaners if the customer has an unpaid balance owed to Nice and Clean London.
9. All clients who would like to book regular domestic cleaning must sign a contract with Nice and Clean London. The client can terminate the regular domestic agreement up to 14 days prior to commencement of the service, and in the case of a continuing contract by not less than 14 days notice. If the agreement is terminated with less than 14 days notice the client will remain liable for 50% of the full prices of the cleaning services.
   The client agrees that after termination of the agreement, the Client will not hire any domestic cleaner introduced to the Client by Nice and Clean London
10. Nice and Clean London may, at the discretion of the client, be liable for up to  100 in locksmith fees where those keys are lost.