Frequently Asked Questions
1. What areas do you cover?
We cover most areas in London and greater London: Hammersmith, Barnes, Chiswick, Turnham Green, Fulham, West Kensington, Parson's Green, Earl's Court, South Kensington, Chelsea, Notting Hill, North Kensington, Paddington, Maida Vale, St. John's Wood, Belsize park, Belgravia, Pimlico, Clearknwell, Holburn, Richmond, Acton, Kew Garden, Westminster, Belgravia, Pimlico, Victoria, Shepherd's Bush, Brixton, Streatham Hill, West End - Mayfair, Soho, S Marylebone, Brompton, South Lambeth, Vauxhall, Nine Elms, Battersea, Clapham Junction, Balham, Barnes, Castelnau, Mortlake, Paddington, Bayswater, Hyde Park, East Sheen, Putney, Roehampton, Dulwich, Streatham, Norbury, Tootin, Forest Hill, Wandsworth, Earlsfield, Wimbledon, Merton, Collier's Wood, Peckham, Ealing, Raynes Pk, Camden Town, Regent's Pk, N Marylebone, Cricklewood, Neasden, Dollis Hill, Hampstead, Swiss Cottage, Belsize Park, Hendon, Brent Cross, Kentish Town, Kilburn, Queens Park, Mill Hill,The Hyde, Kingsbury, Colindale, Greenwich, Willesden, Harlesden, Kensal Green, Golders Green, Hanwell, North and West Kensington, Ladbroke Grove, Holland Park, Waterloo.
Didn't find your post code? Please contact us on: and we will be happy to assist and provide a free quotation.
2. What kind of services do you provide?
We pride ourselves on providing a wide range of commercial and residential cleaning services. Through years of experience we have worked with landlords, letting agents, private tenants, provided high quality service and professional cleaning solutions for nurseries and schools, private homes, offices, shops, restaurants and many more.
3. What are your working hours?
You can contact our helpful and polite Customer Care Representatives 7 days a week from 8am to 8pm. Our professional cleaning technicians start at 7.30 am on weekdays and 9am on weekends and holidays. If you have a specific date in mind, please do not hesitate to contact us on: and book the most suitable slot for you in advance.
4. Do you work on Weekends and Holidays?
Professional cleaning service can be arranged for Weekend and Holidays, with no extra charge
5. Do you have a cancellation fee or a deposit?
We do not have a cancellation fee, nor a deposit. We are proud of being very flexible providing our services. We would only ask you for a reasonable notice of change or cancellation as far in advance as possible, so that we can adjust our schedules.
6. What notice do you need in order to book a cleaning appointment?
We don't have minimum notice applied. Thus, it would be best if you could book your service in at least 3 to 5 days in advance in order to be sure we would have availability for the date and time that would suit you best.
7. Do I have to pay anything extra apart from your quoted price for the job?
Our quoted price includes all taxes, agency fees and services. The only charges that might be applied on top of the quoted price are:
- congestion, if your site address is in London congestion charge area;
- parking fees, if you are not able to provide a free parking space for the cleaners van.
8. Is your staff insured and vetted?
Our cleaners are fully insured, as well as is our company. Our professional cleaning technicians are all vetted check and very well trained. All of our cleaners have personal references that we would be happy to provide you with.
9. Do I have to be home during the cleaning?
It would be best if you can be there at the beginning to open to the cleaner, show then around, especially if there are some specific requirements, and at the end to inspect the premises and lock after them. You are more than welcome to stay during the whole cleaning process. However, if you'd rather not to, our cleaners could give you a call before finishing, so you would have enough time to come back to the property for the end of the cleaning.
Thus, if you're not able to be there we could always make arrangement with you to collect and return keys to you, your porter, your neighbour, a friend, or another suitable for you way of gaining access.
10. Do you provide cleaning / janitorial supplies?
We will provide all necessary cleaning equipment for the services: End of Tenancy, Pre-Tenancy, Windows and After builders Cleaning, as well as professional Carpet and Upholstery Steam or Dry Cleaning.
For the One-off Deep Cleaning and Regular Domestic service we usually do not provide the cleaning equipment. However, we would be happy to supply all necessary equipment if you require so, with small extra charge.
11. Is your End of Tenancy Cleaning guaranteed?
Our End of Tenancy Cleaning is fully guaranteed. If there is anything you or your inventory clerk or landlord is not completely happy with, you should just contact our office within 48 hours after the cleaning and our cleaning team will come back and re-clean it free of charge.